Nurse Manager II, ED

Essential Responsibilities

• Creates and advocates for developmental opportunities for others;
• Buils collaborative, cross-functional relationships;
• Solicits and acts on performance feedback;
• Works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement;
• Pursues professional growth;
• Hires, trains, and develops talent for growth opportunities;
• Strategically evaluates talent for succession planning;
• Sets performance management guidelines and expectations across teams / units;
• Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends;
• Shares best practices within and across teams;
• Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams;
• Motivates teams to meet business objectives;
• Delegates tasks and decisions as appropriate;
• Provides appropriate support, guidance and scope;
• Encourages development and consideration of options in decision making;
• Fosters access to stakeholders.

Manages Care Delivery Operations and Programs

• Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment;
• Develops strategic partnerships with physicians, subject matter experts, and service area leaders;
• Oversight of highly complex work streams with large program impact;
• Leading the development and implementation of plans, policies, and processes for data-gathering and analysis;
• Aligning direct and/or indirect patient care management solutions across departments;
• Managing resources in hospital areas to ensure appropriate assignment and utilization;
• Leading multidisciplinary hospital team(s) and holding team(s) accountable for performance;
• Assisting the design of emergency preparedness programs;
• Ensuring the departments emergency preparedness and recovery plans are current, ensuring managers and staff are trained and understand expectations for during and after an emergency;
• Leading project teams and/or initiatives and monitoring implementation, equitable distribution of resources, and delivery on objectives;
• Leading teams responsible for the delivery of nursing services and patient care within a twenty-four-hours-a-day, seven-days-a-week operational environment in alignment with cost, quality, and clinical and utilization standards.

Manages Improvements to Operations and Technology Processes

• Manages improvements to operations and technology processes;
• Leading and implementing long-term cross-functional strategic projects designed to achieve goals related to issue remediation and improved quality, service, affordability, and/or operating efficiency;
• Developing and managing a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes and address quality and safety issues;
• Collaborating with senior leadership on the development of strategic plans with the goal of achieving integrated services across the continuum of care;
• Ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic organizational initiatives.

Ensures Safe, Quality, and Standardized Care Delivery

• Ensures safe, quality, and standardized care delivery within a twenty-four-hours-a-day, seven-days-a-week operational environment;
• Driving the continuous improvement of the quality and safety of clinical practices, services, and operations for patients and staff;
• Holding staff and direct reports accountable for maintaining compliance with legal and regulatory requirements (e.g., Nursing Practice Act, The Joint Commission [TJC], federal, state, and local requirements);
• Leading the design and implementation of systems, processes, and methods to evaluate and improve patient care within assigned department and across the continuum of care.