Nurse Clinic Manager - (Administrator II) - Student Health Services

About the role

The position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Director of the Student Health Services (SHS).

San Francisco State University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.

Responsibilities

• Directly supervises and manages the performance of the following classification of staff: Registered Nurses (RN); licensed/unlicensed clinical support staff in the SHS Clinics; and the SHS Clinical Laboratory Improvement Amendments (CLIA) Waived Lab.
• Provides clinical and administrative supervision in support of SHS's mission, Student Affairs and Enrollment Management's (SAEM) mission, and the values and themes of SF State University's Strategic Plan.
• Partners with campus and community departments/agencies to secure student access to quality health care services on and off campus.
• Led the day-to-day operations and coordination of patient care services.
• Led the clinic to improve patient, provider, and staff satisfaction.
• Identify opportunities to increase quality, safety, effectiveness, and efficiency.
• Identify indicators to measure, evaluate, and improve care.
• Ensure compliance with applicable healthcare regulations and accreditation requirements - Accreditation Association for Ambulatory Healthcare (AAAHC).
• Oversee clinic staffing and scheduling of work assignments.
• Recruit staff members who are in congruence with service excellence and quality patient care.
• Oversee the completion/monitoring of staff competencies and performance evaluations.
• Institute necessary modifications to clinic operations commitments as financial changes dictate.
• Stay abreast of new technology in supplies and equipment and evaluate for quality and cost improvements.
• Evaluate SHS services utilization and make recommendation for improvement.
• Oversees Student Assistants.
• Oversees Immunization program for SHS employees and students.
• Develop and implement clinical policies and procedures.
• Collaborate with other campus departments to enhance service delivery and patient outcomes.
• Manage resources effectively.
• Coordinate and/or facilitate staff training and professional development programs.
• Facilitate communication between clinical staff and leadership.
• Handle patient complaints and work to resolve any issues related to clinical services.
• Participate in strategic planning and decision-making processes.
• Oversee medical equipment sterilization process and training.

Requirements

• A current valid license as a Registered Nurse in the State of California.
• Successful completion of a Bachelor of Science in Nursing (BSN) degree program.
• Possession of a current CPR/AED Certificate.

Qualifications

• A Master of Science in Nursing (MSN) degree or California Licensed Nurse Practitioner (NP).
• Full-time equivalent of at least three (3) years of experience as an acute care nurse (outpatient setting).
• Progressively responsible leadership experience in an outpatient health care environment with at least two (2) years of direct supervisory experience, including management of RNs and ancillary clinical staff.
• Experience in supervising and evaluating employees, resolving conflicts, problem solving and facilitating collaboration in a diverse workforce.
• Knowledge of nationally recognized accreditation standards, processes and health care models.
• Knowledge of healthcare clinic administration, budgeting and billing.
• Experience with an electronic medical record system and practice management system to record and analyze the delivery of healthcare.
• Knowledgeable of implementation and assessment of infection control procedures.
• Effective oral and written communication skills, including the ability to facilitate open discussions and write clear and concise analyses and reports.
• Superior interpersonal skills and the ability to collaborate with and respond to multiple constituencies at all levels in a large, decentralized organization.
• Experience in young adult/college health.
• Experience in Public Health.

Skills

• Bias toward collaboration and teamwork.
• Effective oral, written and nonverbal communication skills.
• Customer / client focus with an emphasis in problem solving and resolution.
• Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
• Diversity and inclusion.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Pay

Anticipated Hiring Range $12,917.00.00 - $13,750.00 per month ($155,004.00 - $165,00.00 Annually)

The salary is commensurate with experience.

Schedule

Appointment Type At-Will
Time Base Full-time (1.0 FTE)
Work Schedule Monday – Friday ; 8:00 a.m.– 5:00 p.m.