Nurse Account Manager

About the role

Join Guardian of the Heartland, a member of the Guardian family of pharmacies, in Fenton, Missouri. We are reimagining medication management and transforming care for healthcare organizations serving seniors and individuals with complex care needs.

Responsibilities

• Achieve business plan through retention of existing clients, increasing sales to existing clients (penetration of census), and building strong customer relationships
• Function as liaison between pharmacy operations and the customer, working with operations team to ensure superior delivery of pharmaceutical products and services
• Provide training and orientation to customers during facility implementation, to include supporting E-MAR when utilized
• Ensure new service is error-free and transition process is as flawless as possible
• Provide training to facility staff regarding survey process, medication administration, risk management, performance improvement
• Develop and maintain Assisted Living Education programs which meet State requirements for training
• Cookordinate and provide Assisted Living Educational training at the pharmacy as well as on-site at our Assisted Living Facilities as required
• Assure quality assurance materials reflect facility scope of practice and Guardian standards
• Work with Operations team to identify areas for improvement, maintaining effective documentation, and resolution
• During site visits, monitor service level and report service issues
• Work with Operations team to identify areas of excellence, maintaining documentation to build strong customer and employee relationships
• Maintain compliance and expertise regarding current health care and pharmacy industry standards of practice, regulations, changes and clinical skill needed to support customers
• Monitor quality improvement processes, standards of practice, policy and procedures (internal and external), and report to management team
• Assist customers with action plans to minimize risk in facilities
• Conduct mock surveys or assist customers in other ways as requested for survey process
• Plan and execute family communication programs in conjunction with marketing team to new or prospective facilities
• Participate in cycle check-in as needed
• Facility in-services and clinical education training on site at customer locations
• Other essential functions and duties may be assigned as needed

Requirements

• Nursing Degree (LPN)
• Active State Nursing license required
• Experience in Assisted Living, Skilled Nursing facility, or Geriatric hospital a plus
• Advanced computer skills, including excel, word and PowerPoint required
• Ability to work independently and deliver to deadlines
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Qualifications

• Ability to work independently and deliver to deadlines
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Skills

• Advanced computer skills, including excel, word and PowerPoint
• Ability to work independently and deliver to deadlines
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Benefits

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.” Compensation & Financial includes competitive pay, 401(k) with company match, medical, dental and vision health insurance, and more. Family, Health & Insurance Benefits are available to full-time employees working 30+ hours/week only. Additional benefits include a range of wellness programs, paid time off, and more.

Pay

Competitive pay

Schedule

Ability to work flexible hours