NTC Training Coordinator

Founded in 2012, IB3 Global Solutions is a Veteran-Owned Small Business (VOSB) specializing in technical services, strategic advisory services, mission integration, and workforce development that strengthen America's strategic deterrence and counterproliferation enterprise. We support the Department of Energy, Department of War, National Nuclear Security Administration, Department of Homeland Security, and other national security customers through highly specialized technical, analytical, and mission support services.

About the Role

The Training Coordinator provides administrative registration, virtual producer, and learning management system (LMS) support to the training department manager and their assigned program. Possible programs include Enterprise Learning and Development (ELD). This position assists in department administration and course preparation activities according to NTC procedures and serves as the main point of contact for all customer service requests. This role may also serve as a backup training coordinator for other programs as needed.

This position falls under the Service Contract Act (SCA).

Responsibilities

• Coordinates, tracks, and monitors training and special program assignments, schedules, and meetings.
• Documents and distributes meeting notes.
• Schedules meetings and events.
• Supports training preparation activities for instructor-led and virtual deliveries according to NTC procedures.
• Routinely carries out recurring duties and assignments.
• Establishes, organizes, and maintains printed and electronic records in compliance with Records Information and Disposition requirements.
• Serves as the main point of contact for all customer service requests.
• Provides registration support to DOE personnel following established procedures and desktop guides.
• Maintains familiarity and proficiency with job-related software (e.g., Adobe Connect, Microsoft Suite, Vision).

Requirements

• Strong written and verbal communication skills.
• Strong interpersonal and team skills, with the ability to interact effectively with diverse individuals.
• Initiative, including the ability to organize and prioritize multiple concurrent tasks and work independently.
• Demonstrated knowledge of and ability to apply general office practices and procedures.
• Professional appearance and demeanor.
• Ability to obtain and maintain Department of Defense/War (DOD/W) installation access, including obtaining a Defense Biometric Identification Data System (DBIDS) card.
• Participation in IB3's Workplace Substance Abuse Program (WSAP), including random drug testing.

Qualifications

• High school diploma or G.E.D. (required).
• Associate’s degree from an accredited college, university, business, or technical-vocational school (preferred).
• Two (2) or more years of administrative support experience related to or comparable to the position (preferred).
• Experience supporting government (ideally DOE) agencies and programs (preferred).
• Knowledge of computer security practices and procedures.
• Ability to screen various types of documents, verify accuracy and completeness of data, and track and correct discrepancies.
• Experience maintaining a master database, performing arithmetic computations, making adjustments, and reconciling data.
• Experience with virtual meeting platforms (Cisco WebEx, Adobe Connect).
• Experience with Microsoft Suite (Outlook, Word, PPT, Teams).
• Ability to learn new software features quickly and effectively.
• Strong customer service experience.

Working Conditions

• Position is 100% on-site at the NTC facilities on Kirtland Air Force Base, Albuquerque, NM. Remote work is not permitted.
• This is a salaried, nonexempt position. Overtime hours must be expressly authorized in writing by the IB3 Program Manager.
• Candidate must be able to sit for long periods and regularly converse with coworkers.
• Candidate may be required to walk; use hands to finger, handle, or feel; and reach with hands and arms.
• Candidate may occasionally be required to stand, climb or balance, stoop, kneel, crouch, or crawl.
• Specific vision abilities required include close vision.

Background Check & Drug Test

Candidates accepting a job offer will be required to pass a pre-employment background investigation and drug screening. The drug screening will involve a 10-panel urine test. All employees are subject to random drug testing without advance notification during their employment. The background investigation may involve verifying or reviewing Social Security Number, criminal history, prior employment, and educational history.

Pay

$52,000 per year.

Benefits

• Company-paid medical, dental, and vision insurance.
• 401(k) with employer match.
• Life insurance.
• Financial advisor access.
• Disability insurance.
• Paid time off, sick leave, and paid holidays.
• Health & wellness program.
• Employee assistance program.