Northside Cherokee Patient Access Event - September 14th, 10:00A-2:00P

Responsibilities

• Operate the hospital's telephone switchboard, manage incoming and outgoing calls, and ensure effective communication within the facility.
• Facilitate the smooth and efficient registration process for pediatric, adult, and geriatric patients, including collecting and verifying patient and billing information, ensuring accuracy in records, and informing patients and families about hospital policies and procedures.
• Perform all duties of the Patient Access Representative while also overseeing registration functions and personnel, requiring strong leadership, effective coordination, and the ability to maintain professionalism and patience when interacting with patients, families, and the public.
• Act as a liaison between the hospital, patients, and financial entities to facilitate payment arrangements and financial planning during pre-admission and inpatient care, engaging with Admitting, the Business Office, patients, and their families to provide financial guidance and assistance.
• Manage patient admissions, transfers, and discharges through the hospital’s computer system, requiring professionalism, patience, and strong interpersonal skills to effectively interact with physicians, nurses, clinical departments, patients, and their families, ensuring smooth room assignments and transitions.

Requirements

• Patient Access Representative: Six months’ clerical or customer service experience - preferably in a hospital or medical office. Excellent communication and strong customer service skills. Working knowledge and ability to perform accurately and efficiently on computer. Typing skills of 30 wpm.
• Patient Access Representative Lead: Minimum of two years’ experience in admitting with supervisory experience or related field. Demonstrated knowledge of admitting functions and responsibilities. Ability to work independently, and train and direct others.
• Financial Counselor: A. One (1) year experience in collection, OR B. Associate's degree in business. Demonstrated knowledge of medical terminology. Typing skills of 30 wpm. Good communications skills. Must be able to perform basic mathematical calculations.
• Room Control Representative: High School diploma or equivalent and one (1) year admitting experience, OR two (2) years office or clerical experience, OR an Associate's degree in Business. Must have completed a medical terminology course or assessment of an 80% or better. Must be able to type a minimum of 30 wpm or better. Ability to work independently and communicate tactfully.