Nordic Spa Housekeeping Manager

This full-time, year-round role is based at the Alyeska Nordic Spa on the Alyeska Resort grounds in Girdwood, Alaska. The spa offers an indoor-outdoor hydrotherapy experience — hot, warm, and cold pools, saunas, steam rooms, and massage pavilions — set in the boreal forest.

Benefits

• Competitive wages plus monthly bonus incentives
• Ski pass for winter season
• PTO + personal days
• Medical & dental health plan
• On-site accommodation or commuter allowance
• Discounts on retail products and spa services
• Resort-wide discounts

About the role

As the Spa Housekeeping Manager, you are responsible for the overall cleanliness, detail, servicing, resources, and care of the entire Nordic spa facility. You will lead the Spa Attendant department to ensure all facilities and the pool deck are kept to the highest standard while working in partnership with the Aquatic Facility Manager to ensure pool water quality meets brand and provincial regulatory standards.

Responsibilities

• Leads and supervises the spa attendant and cleaning teams to ensure efficient and effective operations.
• Collaborates with the General Manager and Aquatic Facilities Manager to develop and implement strategies for improving cleanliness and maintenance standards.
• Directs cleaning operations to maintain cleanliness and sanitation across all areas of the spa, including change rooms, lobby, massage pavilion, pools and facilities.
• Maintains a visible presence in daily operations to support quality first impressions for guests.
• Develops and manages the department budget in coordination with the General Manager and accounting team.
• Oversees performance reviews, scheduling, payroll, forecasting, and inventory management.
• Ensures productivity goals are met while seeking cost and labor efficiency.
• Recruits, trains, and mentors staff to meet company standards of quality, service, and productivity.
• Provides resources, training, direction, coaching, and feedback to team members for their continuous development.
• Addresses and resolves guest issues and complaints effectively using problem-solving and interpersonal skills.
• Champions safety protocols and ensures compliance with quality standards.
• Assists in recruitment, financial reviews, expense tracking, and other fiscal activities as needed.
• Develops and implements deep cleaning practices to maintain equipment longevity.
• Leads by example with a hands-on approach to spa cleanliness duties.
• Fulfills any other duties assigned by ANS Leadership as necessary.

Requirements

• 3–5 years experience in a progressively senior role leading a housekeeping/cleaning department
• Preference for experience in the hotel, hospitality, or aquatic industry
• Excellent interpersonal and communication skills
• Recognized team player and self-starter with strong organizational skills
• Ability to train, coach, and develop associates in an entrepreneurial and progressive environment
• Proficient in Windows, PMS, and MS Office applications

Working conditions

This position may require long days and/or weekends to meet periodic upturns in business demands or deadlines. The role is set in a fast-paced environment with high levels of interaction with employees, guests, and other stakeholders. Work occurs outdoors in a variety of mountain weather conditions, with average temperature ranges of –30 °C / –22 °F to +30 °C / +86 °F.

Physical demands

• Regularly required to reach with hands and arms and to stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 10 lb; occasionally lift and/or move up to 25 lb.
• Specific vision abilities: close vision, color vision, depth perception, and ability to adjust focus.
• Visual ability to observe employees in the workplace, analyze operations, and detect situations of concern regarding employee performance, grooming, training, and policy adherence.
• May be required to pass a functional capacity test developed for this job.

Work environment

The noise level in this work environment is usually moderate.

About Alyeska Nordic Spa

Set within the jaw-dropping scenery of Alyeska, the brand-new Alyeska Nordic Spa invites guests to embrace the elements through hydrotherapy. Guests move between hot, warm, and cold pools in stunning boreal forest surroundings, rest in saunas and steam rooms, indulge in massage therapy, and enjoy a moment of connection with themselves and others, away from the cadence of the modern world.