Housekeeping Manager

Company Overview

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences. Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries. Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space. Its prime location places guests steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Ensure Accor & Fairmont core standards are implemented and audited for consistency.
• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Maintain positive internal/external guest relations at all times and resolve guest complaints to ensure satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Train and lead the Housekeeping team to ensure a successful operation.
• Measure, interpret and evaluate team working standards and correct where necessary.
• Maintain awareness of hotel room count, group arrivals, VIPs, special events, and staff responsibilities.
• Oversee and create scheduling, performance, attendance, payroll and administrative duties as assigned.
• Ensure effective everyday communications, including coaching and performance management.
• Create and maintain good working relationships within the department and with other departments to sustain high morale.
• Develop an environment that allows employees to achieve job fulfillment and provides a path for career development.
• Develop strong teams through active involvement in operations and support of a continually evolving team.
• Monitor and audit all Health & Safety aspects of the Housekeeping department, ensuring staff are fully trained on chemicals, equipment and hygiene.
• Conduct frequent inspection tours in guest rooms and public areas to uphold cleanliness, general repair, and replacements as required.
• Ensure assigned staff have reported to work and clocked in properly; document late arrivals, absences, call‑offs and arrange replacements.
• Coordinate breaks for assigned staff and prepare/distribute assignment sheets, reviewing priorities.
• Oversee inspection of guest rooms, corridors, public areas (bathrooms, restaurants, conference rooms, pool), service areas, and storage areas.
• Ensure proper work attire and grooming for all employees.
• Check all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems; instruct personnel to correct deficiencies.
• Assist staff with job functions as needed to ensure optimum cleanliness and service standards for guests.
• Maintain inventory count and supplies; coordinate completion of work orders for maintenance repairs with Engineering.
• Provide feedback on staff performance to the director and report disciplinary problems, participating in counseling.
• Conduct performance reviews in a timely manner.
• Accept responsibility for other management duties as requested by the Director, Housekeeping.

Qualifications

• Minimum 3 years experience in housekeeping leadership.
• Experience in the hotel industry.
• Previous guest relations training is an asset.
• Knowledge of proper cleaning techniques, chemical handling, and equipment use.
• High school graduate or equivalent experience.
• Fluency in a second language, preferably Spanish.
• Excellent communication and organizational skills.
• Strong interpersonal and problem‑solving abilities.
• Fluency in English (verbal and non‑verbal) with legible written communication.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize, organize, think clearly under pressure, and resolve problems using good judgment.
• Ability to follow directions thoroughly and understand guests’ service needs.
• Ability to work cohesively with co‑workers as part of a team and with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Identify departmental training needs and provide such training.
• Direct performance of staff and follow up with corrections when needed.
• Computer literate; experience with property management system (Opera) and Microsoft Office.
• Ability to compute mathematical calculations.

Benefits

• Competitive total compensation package with overtime eligibility and department incentive programs.
• Generous paid time off to support work‑life balance.
• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement savings plan.
• Complimentary shift meals.
• Exclusive employee benefit card offering discounted room rates at Accor hotels worldwide.
• Professional development through learning programs via the Accor Academy.
• Opportunities to participate in corporate social responsibility initiatives such as Planet