Nonprofit Outbound Call Rep

About the Role

We are seeking a highly motivated Nonprofit Outbound Call Representative for a high-volume outreach role (80–100 outbound calls per day). This position focuses on building partnerships with nonprofit organizations to identify and secure volunteer opportunities for employees with temporary work restrictions.

Responsibilities

• Conduct proactive outreach to nonprofit organizations via phone, email, and other communication channels to identify volunteer opportunities.
• Clearly communicate program benefits to nonprofits, emphasizing the low-risk, no-cost nature of participation.
• Secure positive placements by coordinating with volunteer coordinators or program managers.
• Maintain accurate records of outreach activity, responses, and placements in company CRM or tracking systems.
• Follow up to ensure successful placement outcomes and address any issues or concerns.
• Develop and nurture relationships with local nonprofit partners to expand placement opportunities.
• Provide regular reports to management on outreach performance, placement activity, and emerging opportunities.

Requirements

• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to manage high-volume outreach while maintaining professionalism.
• Positive, proactive, and solution-oriented attitude.
• Comfort interacting with nonprofit organizations and explaining program logistics clearly.

Preferred Qualifications

• Experience in inside sales, call center, or high-volume outreach.
• Familiarity with CRM systems or volunteer management software.
• Comfortable working toward daily call/activity goals.
• Knowledge of the local nonprofit landscape.