Non-Technical Project Manager (Hybrid - Warren, MI)

Responsibilities

• Cook up monthly offer authoring activities for go-to-market execution across supported brands and digital experiences
• Inspect, validate, and keep offer-related content and data accurate across applications and digital retail experiences
• Collaborate with internal stakeholders, brand teams, and external agencies to dig out business needs and tech requirements
• Help with release readiness tasks like requirement gathering, timeline coordination, and cross-functional communication
• Support technical release activities such as user acceptance testing (UAT) and validation across various environments
• Handle troubleshooting issues affecting offer setup, display, or downstream systems
• Manage and resolve field team escalations requiring JIRA Level 2 support
• Develop and maintain documentation and organizational processes to enhance operational efficiency
• Spot and report risks, gaps, and issues that might affect launches or enhancements
• Learn about incentive systems, web services, and downstream dependencies to assist with technical changes and issue resolution
• Partner with external technical agencies to gather technical requirements for application and web service upgrades
• Manage release timelines to make sure business requirements are met
• Support the creation of customer-centric technical strategies for digital shopping experiences
• Aid in managing project schedules, timelines, and stakeholder communications

Requirements

• Bachelor's degree in Business Administration or a related field preferred, or equivalent experience
• 2-4 years of experience supporting incentives, offer management, digital retail, or a related business or operations function
• Knowledge of OEM incentives and offers
• Experience with vehicle configuration data
• Strong written and verbal communication skills
• Strong organizational skills with the ability to manage multiple workstreams and changing priorities
• Strong problem-solving and analytical skills
• Ability to build and maintain relationships with diverse stakeholders
• Ability to understand interconnected systems, web services, and downstream dependencies
• Ability to gain a high-level understanding of complex IT solutions and technical concepts
• Ability to work effectively in a collaborative team environment
• Self-starter with the ability to work independently while coordinating across multiple teams
• Proficiency with Microsoft Office Suite

Qualifications

• Preferred working knowledge of APIs, response structures, or system integrations
• Hours and Location: M-F, 40 hours/week, Hybrid in Warren, MI - In-office Tues, Wed, Thurs, 8 am-5 pm EST
• We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.
• Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements. Benefits include: Medical, Dental, Vision, 401k.)
• An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.