Non-Delegated/Broker Specialty Processor

Key Responsibilities

• Review and organize complete loan files submitted by loan officers, ensuring all required documentation is present and accurate.
• Order and track third-party services including title, appraisal, flood certification, credit reports, and verifications of employment and deposit when applicable.
• Prepare and submit loan packages to investors/Lenders for underwriting approval in a non-delegated and broker capacity.
• Maintain detailed and accurate loan notes and activity logs within the Loan Origination System (LOS) and investor portals.
• Prepare loan files in compliance with investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA, USDA) prior to submission.
• Submit complete loan packages to investors for credit approval and follow up on outstanding conditions or decisions to investors and/or lender.
• Coordinate with investors/lenders to resolve questions, discrepancies, or additional documentation requests.
• Track investor-imposed conditions and ensure timely response and satisfaction of all prior-to-approval (PTA) and prior-to-closing (PTC) conditions.
• Ensure all loans meet federal, state, and investor regulatory requirements including RESPA, TRID, ECOA, and HMDA.
• Review disclosures when applicable and ensure timely delivery in compliance with applicable regulatory timelines.
• Verify accuracy of all loan data entered into the LOS and catch discrepancies before investor submission.
• Maintain organized, audit-ready loan files in accordance with company policies and agency guidelines.
• Communicate proactively with borrowers regarding outstanding documentation needs and loan status updates.
• Collaborate closely with loan officers, closers, and underwriters to maintain clear communication throughout the process.
• Provide exceptional customer service, ensuring a positive borrower experience from processing through closing.
• Conduct thorough file review prior to investor submission to minimize suspense conditions and turn-times.
• Flag potential risk issues or guideline concerns to the processing manager or underwriter.
• Participate in ongoing training to remain current on investor guideline updates and regulatory changes.

Qualifications

• Required: Minimum 2–3 years of mortgage processing experience, specifically in a non-delegated, broker, or correspondent lending environment.
• In-depth knowledge of conventional, FHA, VA, and/or USDA loan programs and investor guidelines.
• Strong understanding of federal mortgage regulations including TRID, RESPA, ECOA, and HMDA.
• Proficiency with Encompass.
• Experience navigating lender portals and working in a broker environment.
• Exceptional attention to detail, organizational skills, and ability to manage multiple files simultaneously.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and meet critical deadlines.
• PREFERRED: Experience with Fannie Mae Desktop Underwriter (DU) and Freddie Mac Loan Product Advisor (LPA).
• Familiarity with agency seller/servicer guides and AUS findings interpretation.
• Experience working with multiple investors and understanding of correspondent channel operations.
• Associates or Bachelor's degree in Finance, Business, or a related field.