Commissions Processor

About the role

The Commissions Processor role is responsible for processing commission statements, completing analysis of statement and payouts, completed audits, and working commission related service tickets. This position is part of the Commissions Department which is responsible for the payment to external agents and agencies. Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. We put our people first! At Integrity, you can start a new career path at a company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide.

Responsibilities

• Process commission statements fully and accurately within two (2) business days of Matched/Reconciled date.
• Submit all batch exceptions in a timely manner.
• Recalculate batches daily until all exceptions are cleared.
• Update all systems as applicable.
• Follow all departmental and company policies and procedures.
• Respond to all commission tickets within eight (8) business hours of receipt.
• Resolve all commission tickets within four (4) business days of receipt. Resolution means all internal steps have been taken to resolve the issue. If the issue must be submitted to the carrier for additional research, resolution means communicating clearly with the applicable internal parties.
• Maintain an audit rate of
• Promptly notify management of issues with company pay rates, statement issues, and other items that may impact the payout timing of statements.

Requirements

• High school diploma or equivalent
• 1+ years of customer service, sales, and/or call center experience preferred
• College degree preferred
• Must be able to pass pre‑hire and annual background check
• Must be able to pass pre‑hire drug test
• Must be able to pass monthly OIG/SAM Exclusion List checks
• Must be able to complete annual compliance trainings

Skills

• Excellent verbal communication skills
• Analytical skills
• Excellent customer service aptitude
• Advanced proficiency in MS Excel
• Attention to detail
• Professionalism
• Multi‑tasking skills
• Dependability
• Willingness to learn and adapt
• Organizational skills

Benefits

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA