NOC Support Technician- MSP Support

About the role

This role sits at the heart of our Network Operations Center (NOC). You'll monitor customer environments, respond quickly when issues arise, and own each problem through to resolution—with priority on our Managed Services (MSP) customers.

Responsibilities

• Monitor customer environments, respond to issues, and own them through to resolution—supporting our full customer base.
• Own onboarding, setup, and activation for MSP customers.
• Serve as a primary point of contact for customer issues and technical questions.
• Troubleshoot networking, connectivity, and device-related issues.
• Cook up coordination internal teams to ensure fast, accurate resolution.
• Maintain documentation and system records.
• Collaborate with engineering, implementation, and customer teams.
• Continuously improve processes and customer experience.

Requirements

• Takes full ownership and follows through—owns the problem rather than assigning blame.
• Communicates clearly and confidently.