MSP Service Desk Technician & Coordinator

TeamLogic IT · Torrance, CA · 1 mo ago

On-siteInformation TechnologyFull-time

Microsoft 365 administration
Windows 10/11 workstation support
Troubleshooting user, workstation, printer, network, and cloud application issues
Documentation using tools like IT Glue
Driver's license and reliable transportation

At least 2 years of experience in an MSP or similar outsourced IT support provider
Experience supporting multiple business clients in a ticket-based environment
Proven ability to perform onsite field support for business clients
Strong ticket documentation habits
Valid driver’s license and reliable transportation for local client visits

Serve as a day-to-day coordinator for the service desk queue, including monitoring incoming tickets, triaging priority, assigning tickets, following up on open items, and helping ensure tickets are handled in a timely manner
Handle Level 1 and Level 1.5 support issues for business clients
Perform Microsoft 365 administration tasks such as user account management, MFA support, license assignments, shared mailboxes, distribution groups, and basic Exchange, Teams, SharePoint, and OneDrive support
Support Windows workstations, laptops, printers, scanners, network connectivity, VPN, Wi-Fi, and common business applications
Stage, image, and configure new workstations and laptops for client deployments
Manage equipment inventory, coordinate FedEx/UPS shipments, and handle local equipment pickups and drop-offs
Perform occasional routine onsite visits for local clients, including basic troubleshooting, checklist-based maintenance, workstation and printer support, and equipment swaps
Cope with vendors, carriers, and third-party support when needed
Escalate tickets clearly to Level 2 / Level 3 engineers when appropriate
Update tickets with clear notes, next steps, and client communications
Maintain and contribute to documentation in IT Glue
Provide professional, empathetic, and patient support to end users

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