Tech Service Coordinator

Key Responsibilities

• Orchestrate & Dispatch: Drive the daily schedule, strategically dispatching field technicians to resolve commercial oven service needs quickly and efficiently.
• Warranty Solutions: Act as the technical guide for customers, verifying warranty status, processing claims, and clearly communicating policies with confidence.
• Service Liaison: Serve as the central communication hub, connecting customers, field technicians, and supplier agents to ensure seamless, high-quality service delivery.
• Command Center Records: Take ownership of our digital files, keeping service logs, schedules, and work order details perfectly organized and up to date.
• System Mastery: Leverage Microsoft Office and specialized service management software to track incoming requests, log critical notes, and keep operations moving.
• Continuous Improvement: Pitch in with daily administrative workflows and actively look for ways to make our dispatching and scheduling processes even faster.
• Product Expert-in-Training: Proactively learn and apply our warranty procedures and commercial oven product knowledge to guide customers with ease.

Qualifications and Essential Functions

• The Coordinator Mindset: Prior experience in dispatching, scheduling, logistics, or high-volume customer support is highly preferred.
• Fast-Paced Prioritization: Exceptional multitasking skills and the ability to stay calm, organized, and focused in a busy, fluid environment.
• System Savvy: Strong proficiency in Microsoft Office Suite; experience with service tracking software or ERP platforms is a major advantage.
• Clear Communication: Outstanding verbal and written skills with the ability to confidently build professional relationships with customers, technicians, and supplier agents alike.
• Team-First Adaptability: A positive, collaborative attitude and a genuine hunger to learn, adapt, and grow in a technical industry.

Pay

We offer a competitive salary.

Schedule

Details on the schedule can be provided upon request.

Benefits

• Vacation and holiday pay
• Health, dental, and vision plans
• 401(k) and ROTH with company match
• Life insurance
• Short term and long-term disability
• Wellness programs
• Tuition reimbursement
• Sign-on bonus