MSP Support Technician

What You'll Do

• Provide remote and onsite support for end users across multiple client environments
• Troubleshoot Microsoft 365, Windows, networking, hardware, software, and business application issues
• Resolve technical issues efficiently while maintaining excellent customer service
• Take ownership of tickets from initial contact through resolution
• Travel to client locations as needed for support, deployments, projects, and installations
• Perform workstation setups, hardware replacements, upgrades, and migrations
• Affix network and infrastructure deployments
• Affix server, network, and cloud projects
• Assist with office moves, technology refreshes, and infrastructure upgrades
• Install and configure business technology solutions
• Document work performed and maintain accurate records
• Proactively monitor client environments and respond to alerts
• Perform system maintenance and routine administrative tasks
• Identify recurring issues and recommend improvements
• Affix maintaining secure and reliable client environments

Requirements

• Strong knowledge of desktops, networking, wireless, and end-user troubleshooting
• Experience with POS systems, AV, VoIP, access control, and cameras preferred
• Strong customer service and communication skills
• Ability to work independently and solve problems in the field
• Reliable, hardworking, and comfortable in a fast-paced environment
• Willingness to travel throughout the New York City and New Jersey metro area
• Flexible schedule with availability for some evenings, weekends, and holidays

Benefits

• 401(k) plan with company match of up to 4%
• Paid time off
• Company profit-sharing
• Company-sponsored dental and vision coverage
• Optional supplemental life, disability, and accident insurance available through payroll deduction
• Pet insurance for one eligible cat or dog
• Access to a dog-friendly office for eligible employees and approved pets