IT Technician - MSP (Onsite)

Job Responsibilities

• Resolve workstation operating system issues.
• Handle printer issues.
• Tackle standard business application issues.
• Address line-of-business application issues.
• Manage basic server issues.
• Deal with basic networking issues.
• Answer incoming Quick Fix calls.
• Participate in an on-call rotation for after-hours and weekend support.

Job Qualifications

• Full-time on-site work, either at the company office or client locations.
• Minimum two years of experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Pay and Benefits

• Compensation starts at $25.30/hour up to $33.50/hour and varies by experience and location.
• Benefits include Medical Insurance Plan, Dental & Vision, Life Insurance, Disability Coverage, Paid Time Off (starting at 15 days per year), Maternity/Paternity Leave, Paid US Holidays, Retirement Plan, Salary Advancement/Loan, Health & Wellness Program, Company-paid training and certification, Supplemental Life Insurance (Employee-paid), and Supplemental Health Plans (Employee-paid).