IT Support Technician (MSP)

About the role

Our client is seeking an experienced and personable Level 1 MSP Support Technician with a minimum of three years of help desk or technical support experience. This position is responsible for monitoring and maintaining clients' IT infrastructure, troubleshooting technical issues, providing technical support, and assisting with the implementation of IT solutions. The role requires strong technical knowledge, organizational skills, and the ability to communicate effectively with clients.

Responsibilities

• Provide technical support and troubleshooting for clients' IT systems and applications.
• Proactively monitor and maintain clients' IT infrastructure to support availability and performance.
• Collaborate with team members to implement IT solutions and technologies for clients.
• Document support activities and maintain accurate records of client configurations.
• Communicate effectively with clients to understand their IT needs and provide timely updates on support tickets.
• Participate in an on-call rotation one week per month to address urgent client needs outside of regular business hours.

Requirements

• Minimum of three years of experience in a help desk or technical support role.
• Strong leadership skills and ability to work independently.
• Proficiency with Managed Service Provider (MSP) tools and platforms.
• Experience with Microsoft Windows, Active Directory, and Microsoft 365.
• Strong understanding of networking concepts and troubleshooting.
• Excellent written and verbal communication skills.
• Excellent organizational skills.

Qualifications

• Preferred: Relevant certifications such as CompTIA A+, Network+, AZ-900, MS-900, AZ-104, or CCNA.
• Preferred: Previous experience in a Managed Service Provider (MSP) environment.
• Preferred: Experience with PowerShell scripting.

Benefits

• Medical, dental, and vision insurance.
• Retirement plan.
• Paid Time Off (PTO).