NineStar Connect - MSP Technician

About the role

The MSP Technician position at NineStar Connect is part of the Technology team and focuses on delivering exceptional managed technology solutions to business customers. This role involves working closely with the sales team to understand customer technology needs, providing technical support, designing and implementing technology solutions, and maintaining customer networks.

Responsibilities

• Partner with the sales team to understand customer technology needs and recommend effective solutions.
• Provide technical support for MSP-managed hardware, software, computers, and devices.
• Design, install, configure, document, and maintain customer networks, servers, computers, and related infrastructure.
• Support and maintain firewalls, switches, routers, wireless networks, backups, and remote connectivity solutions.
• Cook up infrastructure upgrades and technology deployments.
• Evaluate customer environments and recommend cybersecurity improvements and risk mitigation strategies.
• Maintain accurate project, ticket, and system documentation.
• Aid with customer reporting, invoicing, password resets, and other technical support functions.
• Occasionally travel within Indiana to support onsite installations and customer needs.

Requirements

• Required Qualifications:
• Bachelor's degree in Computer and Information Technology or equivalent combination of certifications and experience.
• 2–3 years of relevant IT support, networking, or MSP experience.
• Experience supporting Windows environments, network infrastructure, and business technology systems.
• Strong troubleshooting, problem-solving, and customer service skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Preferred Certifications:
• CompTIA Security+
• CompTIA Network+
• CompTIA Server+
• CompTIA Linux+
• CompTIA CySA+

Qualifications

• Technical Knowledge:
• Experience with Cisco firewalls and network security.
• Experience with network protocols, Wi-Fi platforms, and internet services.
• Experience with Windows Server, Linux, and Apple iOS.
• Experience with Microsoft Exchange, Office 365, Azure AD, and Active Directory.
• Experience with VMware, Veeam, DFS, and virtualization technologies.
• Experience with mobile device management and client management tools.
• Experience with desktop support and basic phone systems.

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

• Medical, dental, and vision insurance.
• 401(k) matching.
• Paid parental leave.
• Short and long-term disability insurance.
• Lifetime life insurance.
• Profit sharing.
• Variety of service discounts.

Pay

NineStar Connect offers a competitive salary commensurate with experience.

Schedule

The MSP Technician role typically requires occasional travel within Indiana to support onsite installations and customer needs.