Noah's Ark - Retail Lead - Seasonal

Retail Lead

The Retail Lead is responsible for managing operations of one or more retail locations including training, accountability, visual merchandising, inventory controls, cashier duties and quality controls. Also assists with ancillary revenue activities related to rentals and food and beverage, as needed.

Roles & Responsibilities

• Supervisory Duties
  • Assist with the daily supervision of the Retail and Rentals team and any other assigned departments
  • Lead by example, attitude, and as a representation of Noah’s Ark core values
  • Act as an approachable mentor and coach to all assigned team members
  • Become knowledgeable of performing the essential duties of all retail and rental positions and backfill these positions when needed
  • Assist with onboarding and training team members on how to safely and successfully perform their jobs
  • Ensure that all required meal and other breaks are being given in accordance with Wisconsin law
  • Avoid daily sign-in sheets are completed and submitted each day
  • Assist with team scheduling and timekeeping activities
• Departmental Duties
  • Welcome and greet all guests as they enter retail locations
  • Perform opening and closing procedures of assigned unit(s) including daily cleanup
  • Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory from other shops
  • Proactively communicate inventory needs to Retail Manager before items are sold out
  • Collaborate with Retail Manager to merchandise stores and improve product sales
  • Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
  • Maintain continuous accuracy and compliance with POS procedures
  • Monitor cashier activities
  • Ensure merchandise and retail supplies are well stocked and organized
  • Maximize unit visual merchandising standards
  • Maintain cleanliness of store areas including exteriors
  • Manage inventory, focusing on stock par levels, shrink and waste controls
  • Be on alert for possible theft
  • Report maintenance or safety concerns to a supervisor or manager in a timely manner

Requirements

• Must be at least 16 years of age to comply with Wisconsin Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Frequent stoop, twist, kneel, bend, squat, or reach above shoulders
• Use a step ladder in a safe and proper manner
• Carry, push, pull, lift, and hold objects weighing 40 pounds or more

Working Conditions

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, pollen and other weather conditions
• Some exposure to dust and chemical cleaning agents
• Subject to frequent interruptions and requests that may require reprioritization of activities