Night Auditor

About Us

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Responsibilities

• Focus on ways to promote and engage in internal growth programs.
• Continuously exemplify and live by our Culture.
• Meet/exceed our company goals and three metrics.
• Complete all required training.
• Work independently and serve as key role for overnight hotel support.
• Adhere to all standard operating procedures and property-specific brand standards.
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests.
• Provide personalized, friendly service to every guest and associate.
• Balance the day’s business in a neat, orderly, and timely fashion.
• Work all night and be available for other shifts at the front desk when necessary.
• Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems.
• Complete all tasks described on the relevant shift checklist.
• Check credit of guest accounts daily and follow up if action is required.
• Have knowledge of the surrounding area.
• Keep cash drawer secure and in balance throughout the shift.
• Sell and upsell rooms to walk-in guests and phone reservations.
• Have general knowledge of housekeeping.

Skills & Qualifications

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, and employee issues.
• Be responsible for safety and security of guests, fellow employees, and hotel assets.
• Have knowledge of fire alarm system and evacuation procedures.
• Report to scheduled shifts.
• Communicate effectively in writing, verbally, and in person.
• Work a flexible schedule, including nights, weekends, and holidays.
• Be organized, honest, and work well with others.
• Maintain a clean and attractive work area, uniform, and person.
• Work with people from diverse cultures and backgrounds.
• Demonstrate the highest degree of integrity and humility, living by the Golden Rule.
• Embody values of dedication, innovation, respect, excellence, community-focus, and service.
• Bend, reach, kneel, push, and stretch; lift and/or carry up to 25 pounds.
• Perform work for 8 hours in a restrictive space/environment.
• Have eyesight enabling both near and far vision.
• Use/lift arms for up to 8 hours.
• Work overnight independently.
• Handle pressure situations appropriately.
• Possess finger dexterity for operating equipment such as a computer PMS.
• Remember property computer systems to check guests in/out, adjust reservations, review balances, and perform other computer-related tasks per brand training.
• Speak in a clear, understandable voice, hear at a basic level, and understand English.
• Write effectively to communicate shift and guest needs.

Benefits

• Paid Time Off
• Optional Health, Wellness, and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company-paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs