Night Auditor

About the Role

Hotel Saint Augustine seeks an enthusiastic Night Auditor to join our team. You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

Who We Are

At the center of the Montrose district sits Hotel Saint Augustine, located across from the Menil Collection campus near the Menil Drawing Institute. It is home to 71 hotel rooms and suites, a restaurant, a small event space, an intimate lobby bar and a cloistered circular courtyard pool. The property takes inspiration from the spirit of the museum collection and of Houston itself—a duality of old world and new, a rich diversity and a forward-thinking sensibility.

Role Overview

A Night Auditor will deliver the same guest experience during overnight hours as the Front Desk agents deliver during daytime hours. This individual is a key contact person on the overnight shift and a resource for guests. In addition, the Night Auditor will perform accounting and front office related tasks that require a great deal of attention to detail. This person must be able to generate flawless accounting reports within Property Management Software and complete a night audit in compliance with property standards. The person having this position must have good communication skills, the ability to resolve conflict, be detail oriented, and a thorough understanding of property policies, procedures and expectations. Night Auditors must develop and maintain the company's culture, values and reputation in the public eye, and with all team members, guests, vendors and partners.

Key Responsibilities

• Complete all shift checklist and complete bucket check prior to performing the night audit
• Generate flawless accounting reports within Property Management Software
• Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
• Maintain accuracy with all accounting and billing procedures
• Ensure each guest is promptly recognized, greeted and assisted, during their stay
• Review, correct, print and disseminate the nightly audit packs to identified recipients
• Check in and out all hotel guests in a confident, professional and friendly manner
• Following brand standards, make hotel reservations accurately and efficiently
• Ensure all calls are answered in a courteous, professional and efficient manner
• Ensure immediate response is given to any and all guest comments and concerns, inform immediate supervisor about concerns and assist in implementing corrective measures as necessary
• Log any discrepancies or security issues which may arise during this shift and assist in resolution as needed
• Handle guest's luggage and tag for storage, if necessary
• Maintain a positive relationship with employees and guests
• Promote and encourage guest name recognition at all times
• Maintain knowledge of all guest services and amenities
• Ensure all calls are answered in a courteous, professional and friendly manner
• Adhere to all standards of operations, policies and procedures, manuals, memos and oral instruction
• Maintain a high level of cleanliness and safety in the work area
• Maintain an increased awareness of safety issues throughout the property
• Share accurate information about resort amenities, services, and local attractions
• Maintain a clean, organized, and inviting front desk area
• Be familiar with all safety and emergency procedures
• Attend all relevant meetings
• Overnight scheduling, including weekends and holidays
• Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

• High School diploma or general education degree (GED). College degree preferred
• Six (6) months related experience in the hospitality or service industry with accounting experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals
• Ability to speak effectively before groups of employees or guests
• Ability to create documents in Excel and Word
• Ability to understand other computer programs (i.e. Property Management System)
• Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra using whole numbers, common fractions, and decimals

Benefits

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more!