Night Auditor

About the role

Create Memorable Moments with a Career in Hospitality
Do you enjoy working independently, staying organized, and ensuring things run smoothly behind the scenes? Join the team at Hilton Madison Monona Terrace, part of the Marcus Hotels & Resorts family, and become the go-to person overnight for guests and hotel operations.

Responsibilities

• Greeting and checking guests in and out, ensuring room selection matches their needs
• Posting and balancing revenue, payments, and credit card transactions for the day
• Following checklists to reset hotel systems for the following business day
• Working with the accounting team to ensure accuracy in reporting
• Responding promptly and professionally to guest requests and issues, both in person and by phone
• Providing local information and assistance with hotel amenities
• Maintaining and balancing a personal bank while handling cash, credit cards, and checks
• Delivering items to guest rooms as needed
• Performing additional duties or projects as assigned

Requirements

• Availability and willingness to work 3rd shift
• High school diploma or equivalent
• Strong math and computer skills
• A consistent ability to produce accurate, high-quality work
• Excellent communication and customer service skills
• Ability to stand and move throughout the front office during the shift
• Proficiency in English (reading, writing, and speaking)
• Strong observational skills to detect and respond to emergency situations
• Previous hotel or front desk experience is a plus, but not required

Qualifications

• Detail-oriented
• Dependable
• Guest-focused

Skills

• Mathematics
• Computer skills
• Customer service
• Communication
• Observation

Benefits

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing
• Free employee parking (when available) or Metro bus passes
• “Two for one” movie coupons at Marcus Theatres
• Ability to transfer to other Marcus properties while maintaining your service status
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (available for full-time associates after 30 days)
• Company-paid life insurance, employee assistance program, and 401(k) with employer match
• Hilton-branded training and growth opportunities

Pay

$17-$19/Hour Based on Experience

Schedule

Full-Time Preferred | Overnight Shift Availability Required | Weekend Availability Required