Night Auditor

About the role

The Night Auditor at Homewood Suites Indianapolis Carmel is responsible for attending to guests' needs, including registration, checkout, and cashiering, in a fast-paced environment.

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house.
• Explain and provide any promotional items to each guest checking in.
• Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met.
• Cover other areas of hotel as needed.
• Document any guest accidents by completing the accident report form.
• Complete the maintenance log whenever a complaint is reported.
• Maintain all areas of the front desk.
• Take the initiative to greet guests in a friendly and warm manner.
• Other duties as assigned.

Qualifications

• A high school diploma/GED is required.
• Some college education is preferred.
• Good accounting and math skills are necessary.
• Experience handling cash, credit card procedures, and using math concepts is beneficial.

Benefits

• Insurance (medical, dental, vision)
• Vacation time off (PTO)
• Employee discount
• Employee assistance program
• 401(k) with match
• Life insurance
• Referral bonus program

Skills

• Customer service skills
• Mathematical proficiency
• Cash handling experience
• Front desk operations knowledge

Benefits

• Comprehensive health insurance
• Dental and vision coverage
• Flexible vacation policy
• Discounted hotel stays
• Employee assistance program
• 401(k) retirement plan with company match
• Life insurance
• Referral bonus program

Pay

Compensation is commensurate with experience.

Schedule

Hours are typically flexible and may vary based on department needs.