Night Auditor

About the role

The ideal candidate will join our Front Desk team as a Night Auditor at the Pullman Miami Airport. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.

Responsibilities

• Create a memorable first impression for guests by using an engaging personality.
• Engage with guests to provide exceptional customer service, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Resolve problems and "WOW" guests through recovery when things aren't quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Maintain house bank, generate, print, and distribute daily and weekly reports.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Avoid delays in processing transactions and ensure accuracy.
• Communicate all pertinent information to the manager on duty.
• Absolutely must be available to work various shifts including weekends and holidays.

Requirements

• Must have the ability to work the overnight hours.
• A high attention to detail.
• A high school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.

Qualifications

• Must have a valid driver’s license.
• Must be able to pass a background check.
• Must be able to lift up to 50 pounds.

Skills

• Customer service skills.
• Attention to detail.
• Communication skills.
• Problem-solving skills.
• Time management skills.

Benefits

• Full benefit plans, including 401k with a company match.
• Lucrative bonus programs.

Pay

$18 per hour

Schedule

Variety of shifts including weekends and holidays.