Night Auditor

Essential Job Functions

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
• Resolve guest concerns with attentive service recovery

Qualifications

• Education: High school diploma or its equivalent
• Experience: Hotel experience preferred, 1-year experience as a Guest Services Agent required
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
• Basic mathematical skills to prepare financial reporting
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• CPR/First Aid Certification
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Physical Demands

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift
• Moving about in the guest services and restaurant/bar areas throughout the shift

Benefits

• Comprehensive full-time benefits package
• EARLY PAY OR EARNED WAGE ACCESS get paid before payday
• Medical, dental, vision, pet discount program
• Identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more