Night Auditor

About the role

This position requires an overnight shift.

Responsibilities

• Reviews room and tax postings for accuracy.
• Balances department totals.
• Ensures all house charges are posted accurately and in a timely fashion.
• Balances ledgers.
• Completes all room night audit reports.
• Balances all credit card room charges.
• Processes guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.
• Accommodate special requests when possible.
• Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
• Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
• If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
• Preregister, block reservations and, as appropriate, take same day and future reservations.
• CANCEL room reservations according to policies and procedures.
• Ensure maintenance problems are promptly reported through proper channels.
• Comply with all company policies and procedures.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager/supervisor before leaving work area for any reason.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.

Qualifications

• Knowledgeable on hotel facilities and services to assist guests as appropriate.
• Knowledgeable on hotel policies and procedures.
• Knowledgeable on hotel brand standards.
• Knowledgeable on hotel safety and security protocols.
• Knowledgeable on hotel financial systems and processes.
• Knowledgeable on hotel technology and systems.
• Knowledgeable on hotel marketing and sales strategies.
• Knowledgeable on hotel customer service best practices.
• Knowledgeable on hotel legal and regulatory requirements.
• Knowledgeable on hotel human resources policies and procedures.
• Knowledgeable on hotel environmental and sustainability initiatives.
• Knowledgeable on hotel community relations and outreach programs.
• Knowledgeable on hotel employee training and development programs.
• Knowledgeable on hotel crisis management and emergency response plans.
• Knowledgeable on hotel strategic planning and business development initiatives.
• Knowledgeable on hotel technology and systems.
• Knowledgeable on hotel revenue management and pricing strategies.
• Knowledgeable on hotel loyalty programs and rewards systems.
• Knowledgeable on hotel guest feedback and satisfaction surveys.
• Knowledgeable on hotel guest complaints and resolution processes.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.
• Knowledgeable on hotel guest preferences and behaviors.
• Knowledgeable on hotel guest demographics and psychographics.
• Knowledgeable on hotel guest travel patterns and trends.