Night Auditor

Responsibilities

• Approach all encounters with guests and team members in a friendly, service-oriented manner
• Maintain high standards of personal appearance and grooming, which includes proper dress and a correct name tag when working
• Always comply with Hotel standards and regulations to encourage safe and efficient hotel operations
• Reads daily reports: therefore, is adequately informed with all daily happenings at the hotel
• Create and distribute flash reports, which are sent to everyone on that email distribution list
• Balance and audit for accuracy all room and tax charges (rate check, cashier’s reports and guest and house accounts)
• Complete nightly audit-date roll at schedule time
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information
• Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages; facilitate proper security of department keys
• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction
• Restart all front desk computers to ensure that computer updates are done daily
• Complete the gross revenue report in a timely manner so that management can properly prepare for daily meetings
• Organize the front office area by 6:30 a.m. so that the A.M. front office staff can properly prepare for their shift
• Fulfill Manager on Duty shifts
• Have thorough knowledge of outside venues and directions to each
• Perform other duties as requested by management
• Attend meetings/training as required by management

Requirements

• Education & Experience:
• At least one-year guest service experience in a hospitality environment or equivalent experience required.
• Working knowledge of computer systems
• Previous experience in night audit or accounting roles desired.