Night Auditor

About the role

The Equinox Golf Resort & Spa is a historic resort destination in New England, blending timeless charm with modern amenities. It attracts a diverse mix of leisure, corporate, and event guests year-round, offering a dynamic and well-rounded hospitality experience.

Responsibilities

• Audit, post, and balance daily cashiers’ work for outlets including Rooms, Spa, and Food and Beverage
• Prepare daily revenue report data by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier
• Balance all revenue and settlement accounts nightly, maintain files, and cycle the system for next day operations
• Fill in the Daily Update, Shift Email, and Print Shift Reports and send to applicable employees and/or departments
• Warmly greet, check-in, and checkout guests approaching the Front Desk in a friendly, efficient, and courteous manner
• Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment, and hours of operation in a timely manner
• Resolve guest challenges and take appropriate action to ensure 100% guest satisfaction
• Build rapport with guests; escort guests to rooms, make welfare calls, and encourage feedback throughout their stay
• Make room reservations keeping in mind rates, packages, special promotions, and closed out/restricted dates as listed
• Aid in selling items from the Grab and Go area
• Use proper communication devices with appropriate phone etiquette at all times when communicating with other employees
• Balance and prepare individual paperwork for closing of shift according to hotel standards
• Complete all tasks and duties on the shift checklist in a timely and efficient manner
• Maintain a clean work area
• Communicate clearly with other departments including Night Security
• Have knowledge of emergency procedures and assist when needed
• Perform duties, special assignments, and projects as requested by management

Qualifications

• Must be able to work 3 overnight audit shifts per week (10 pm – 8 am and or 11 pm – 7 am on Sundays, Mondays, and Tuesdays)
• Highly responsible and reliable
• A minimum of 2 years in a customer service focused role and/or related hospitality experience
• Able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
• Effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary
• Computer literate in Opera and Microsoft applications
• Work well under pressure in a fast-paced environment
• Work cohesively with fellow employees and departments
• Access and accurately input information into a computer using Excel software and other various software programs
• Proficient in basic mathematical and calculator skills to prepare mathematical calculations without error
• Proficient in Office machines: operate calculator/10-key by touch, copier, fax, telephone
• Possess the ability to post and balance large amounts of charges efficiently and accurately
• Flexible schedule (Overnight is a must, Weekends & Holidays)
• Able to lift, pull, bend, and push moderate weight and stand and or sit for 8 hours or more a day