Night Auditor

About the role

The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel.

Responsibilities

• Greet, register, and assign rooms to hotel guests
• Verify customer payment methods and process credit authorizations
• Maintain accurate records of room availability and guest accounts using the property management system
• Balance daily receipts and revenues, conducting income audits on posted revenues
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies
• Answer phone calls promptly, directing inquiries or addressing guest needs
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues
• Make and confirm reservations, ensuring accurate data entry
• Provide guests with information on hotel services and local attractions
• Document guest feedback and escalate issues to management when necessary
• Perform nightly "bucket checks" to ensure compliance with hotel standards
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access

Qualifications

• Previous experience in a hospitality or customer service role preferred
• Proficiency in basic bookkeeping and balancing financial transactions
• Strong communication skills, both verbal and written
• Proficient in using property management systems and office software
• Excellent customer service and problem-solving skills
• Ability to work independently and make decisions with minimal supervision
• Detail-oriented with strong organizational skills

Work environment

• Primarily indoor work, with occasional standing, walking, and lifting of items up to 10 lbs
• Frequent use of computers and telephones, requiring extended periods of sitting
• Must be available to work overnight shifts, including weekends and holidays

Pay

$17.13 - $18.00 an hour

Benefits

Comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.