Night Auditor

About the role

The AC Portland Downtown is seeking a Night Auditor to join our team in serving guests with creativity and passion. As part of Sage Hospitality Group, we empower employees to make positive impacts on the communities in which we live and work. We invest in your personal and professional growth and welcome independent thinkers and creative spirits.

Responsibilities

• Audit, balance, and report on various hotel areas (e.g., food and beverage outlets, rooms/front desk, gift shop) to ensure accuracy, policy compliance, and fraud prevention.
• Respond professionally to arriving, departing, and in-house guests, providing accurate information and services.
• Handle telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Audit, balance, and report on all food and beverage outlets, including checks, over/short figures, deposits, counts, house charges, and promotional materials.
• Audit, balance, post, and report on front desk operations, including room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, and deposits.
• Prepare and verify room information and statistics for daily reports to assist rooms management.
• Balance and close all bank ticket codes daily and run the night audit final after ensuring all revenues are balanced.
• Greet and check in arriving guests, facilitating departures (check-out) to ensure guest satisfaction.
• Maintain customer relations by staying informed about in-house and area functions to answer guest questions.
• Operate PBX equipment, including handling incoming/outgoing calls, scheduling wake-up calls, and paging guests.
• Perform Front Desk Clerk duties, including express checkouts.

Requirements

• High school education or equivalent experience.
• Accounting background preferred but not required.
• Ability to operate personal computers, cash registers, and calculators.
• Strong skills in compiling facts and figures, telephone etiquette, and guest relations.
• Moderate hearing, excellent vision (for CRT screens), and strong speech communication skills.
• Excellent comprehension and literacy for reading reports and numerical data.

Physical Demands

• 90% of shift spent standing, with repeated bending and kneeling for filing.
• Must be able to reach all hotel areas to assist guests.
• Occasional lifting and carrying of files and office items up to 25 lbs.

Work Environment

• Prolonged standing at an indoor, thermostatically controlled workstation under fluorescent lighting.
• 95% of work conducted indoors.

Benefits

• Reduced monthly transit pass or parking.
• Drastically reduced hotel rates for you and friends/family at Marriott Hotels.
• Discounts at Sage Restaurant Concepts (The Original Dinerant, Departure, Urban Farmer).
• 2 weeks of vacation and up to 40 hours of sick time.
• Referral bonus eligibility.