Night Auditor

Greeting and Communication

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

Assistance with Reservations

• Promptly, accurately and efficiently check in and out guests.
• Avoid delays in processing reservations and check-ins.
• Block reservations when necessary.

Cash Handling

• Accurately manage cash handling, including receiving cash, checks and credit card information from guests.
• Make change correctly.

Knowledge of Systems and Procedures

• Have complete working knowledge of Front Office computer or manual system.
• Know how and where to post all charges.
• Have working knowledge of reservations and procedures, including how to take same day reservations.
• Be able to take reservations in approximately 2 minutes.

Handling Special Requests

• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.

Cancellation and Relocation Procedures

• Know and follow cancellation procedures and relocation procedures when necessary.