Night Auditor

About the role

The Night Auditor will serve as the overnight ambassador of the hotel, ensuring the accuracy and integrity of daily financial and operational reporting.

Responsibilities

• Provide exceptional guest service during overnight hours, including check-ins, check-outs, and guest assistance
• Complete all nightly audit procedures and ensure the accuracy of financial transactions and reports
• Balance daily revenue, payments, and settlement reports
• Prepare and distribute required operational and financial reports
• Respond promptly and professionally to guest requests, concerns, and emergencies
• Maintain awareness of hotel occupancy, arrivals, departures, and special guest needs
• Communicate overnight activities and important information to hotel leadership and incoming shifts
• Monitor hotel security and safety throughout the night, following all emergency procedures and protocols
• Auxiliary support with reservations, room assignments, and administrative tasks as needed
• Maintain cleanliness and organization of the Front Desk and lobby areas
• Support the hotel's service culture by creating memorable guest experiences and resolving issues proactively

Requirements

• Previous Night Audit experience at an upscale or luxury full-service hotel or resort is required
• Experience auditing a complex hotel operation with multiple revenue streams, such as rooms, food and beverage, spa, club, retail, or other resort amenities
• Previous guest-facing Front Desk Agent or Guest Services experience is required
• Working knowledge of hotel accounting procedures, daily revenue reconciliation, payment processing, and financial reporting
• Experience using a hotel property management system and completing end-of-day or overnight audit procedures
• Strong numerical accuracy, attention to detail, and ability to identify and resolve discrepancies
• Demonstrated ability to provide polished, professional service in a luxury or upscale hospitality environment
• Ability to work independently, exercise sound judgment, and remain composed during guest concerns or emergency situations
• Strong verbal and written communication skills
• Dependable attendance and the ability to work overnight shifts, weekends, and holidays based on business needs

Qualifications

• High school diploma or equivalent required

Skills

• Exceptional customer service skills
• Attention to detail
• Ability to work independently and under pressure
• Knowledge of hotel accounting and operations

Benefits

• Paid holidays
• 401(k) matching
• Health and telehealth benefits
• Discounts on resort offerings
• Complimentary onsite fitness classes
• Complimentary meals in the team member café

Pay

Compensation is commensurate with experience.

Schedule

This is an onsite role at Hotel Bardo Savannah. Overnight Night Audit shifts and daytime Guest Service Agent shifts may be considered for full-time consideration.