Night Auditor

Position Summary

The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.

Essential Job Functions

- Maintains a friendly, professional, cheerful, and courteous demeanor at all times - Accurately answers inquiries from potential guests and accepts hotel reservations - Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion - Uses suggestive selling techniques to sell room nights, increase occupancy and revenue - Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service - Allocates rooms to expected arrivals after checking the guest preferences and special requests - Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner - Cross checks all billing instructions to ensure they are correctly updated - Handles group arrivals and pre-registers each guest - Ensures payments are made or on file for each guest and that billing is routed for groups correctly - Completes cash transactions and maintains full responsibility for personal bank - Ensures Front desk log (book or system) is read and updated - Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD - Balances accounts from the day shifts - Checks all payment methods are up to date and correspond to the rooms they are on file with - Posts transactions from outlets to appropriate rooms or ledger accounts - Verify that all end of day work has been performed - Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day - Enter room cleans in Hotel Effectiveness - Attends meetings as required

Experience and Education

Experience in customer service, forward-facing, or other guest-related positions Prior experience in the hospitality industry as a front desk agent or night auditor preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Associate’s degree in Business Administration, Hospitality or related major preferred

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.