Night Auditor

About the role

We are seeking a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate should possess an engaging personality, a high attention to detail, and a strong desire to make an impact on others.

Responsibilities

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Resolve problems and "WOW" guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Maintain house bank
• Generate, print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Aid other departments as needed

Requirements

• Must have the ability to work the overnight hours
• A high attention to detail
• A high school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Qualifications

• Must have a valid driver’s license
• Must be able to lift up to 50 pounds
• Must be able to pass a background check

Skills

• Customer service skills
• Attention to detail
• Communication skills
• Problem-solving skills
• Time management skills

Benefits

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays
• Ongoing training and development opportunities

Pay

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Schedule

This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.