Night Auditor
About the role
Pyramid Global Hospitality is seeking a highly motivated individual to join our Front Desk team as a Part-time Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests.
Responsibilities
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Resolve problems and “WOW” guests through recovery when things aren’t quite right
- Promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Maintain house bank
- Generate, print and distribute daily and weekly reports
- Ensure the Night Audit procedures are followed with great attention to detail
- Communicate all pertinent information to manager on duty
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Aid other departments as needed
Requirements
- Must have the ability to work the overnight hours
- Prior experience required
- A high attention to detail
- A high school diploma or equivalent
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays
Qualifications
- Must be available to work various shifts including weekends and holidays
Skills
- Customer service skills
- Attention to detail
- Communication skills
- Fast-paced setting adaptability
Benefits
- Comprehensive health insurance
- Retirement plans
- Paid time off
- On-site wellness programs
- Local discounts
- Employee rates on hotel stays
- Ongoing training and development opportunities
Pay
$19.00 - $20.00 per hour
Schedule
Overnight shifts, typically from 11pm to 7am
Company Information
Pyramid Global Hospitality is a company that values its employees and is dedicated to creating a supportive and inclusive work environment. They offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. Pyramid Global Hospitality is also committed to providing ongoing training and development opportunities to help their people build the skills and knowledge they need to advance their careers.