Night Auditor
About the role
Welcome to THesis Hotel Miami, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the vibrant city of Miami, Florida, our hotel offers 245 stylish guest rooms and 15,432 sq ft of versatile meeting space, providing an exceptional environment for both guests and employees.
Responsibilities
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Resolve problems and “WOW” guests through recovery when things aren’t quite right
- Promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Maintain house bank
- Generate, Print and distribute daily and weekly reports
- Ensure the Night Audit procedures are followed with great attention to detail
- Communicate all pertinent information to manager on duty
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Aid other departments as needed
Requirements
- Must have the ability to work the overnight hours
- A high attention to detail
- A high school diploma or equivalent
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays
Qualifications
- Must have a valid driver’s license
- Must be able to lift up to 50 pounds
- Must pass a background check and drug screening
Skills
- Customer service skills
- Attention to detail
- Communication skills
- Problem-solving skills
- Teamwork skills
Benefits
- Comprehensive health insurance
- Retirement plans
- Paid time off
- On-site wellness programs
- Local discounts
- Employee rates on hotel stays
Pay
$19.00 - $22.00 per hour
Schedule
Overnight shifts, including weekends and holidays
Company Information
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.