Night Auditor

About the role

The Night Auditor is the heartbeat of the hotel overnight. You’re part front desk, part financial reconciler, and entirely the guest’s first and last impression of the day. This role is responsible for balancing all daily transactions, closing out the business day in the property management system, and ensuring every guest who walks through the door after hours feels genuinely welcomed and cared for.

Responsibilities

• Run and complete the nightly audit in the property management system (PMS), balancing all daily revenue transactions including room charges, payments, and adjustments.
• Prepare and distribute the daily revenue report and any other operational reports required by management.
• Identify, research, and resolve billing discrepancies; escalate unresolved issues with clear documentation.
• Ensure all accounts are properly posted and closed before generating end-of-day reports.
• Maintain accurate records in accordance with hotel policies and Marriott brand standards.
• Serve as the sole front desk associate during overnight hours — handle check-ins, check-outs, and reservations with efficiency and warmth.
• Respond promptly to guest inquiries, requests, and concerns; resolve issues with a solution-first mindset.
• Answer phone calls professionally, take accurate messages, and route inquiries appropriately.
• Maintain knowledge of hotel amenities, local area attractions, and brand loyalty programs to assist guests.
• Conduct regular security walks of the property throughout the shift; report any incidents, safety concerns, or maintenance issues immediately.
• Monitor entrances and public areas to ensure the safety and security of guests and associates.
• Follow all emergency procedures and escalate situations appropriately.

Requirements

• High school diploma or equivalent.
• Basic understanding of accounting principles and financial reconciliation.
• Experience with hotel property management systems or similar software.
• Strong attention to detail and accuracy when handling financial data.
• Excellent communication and customer service skills.
• Ability to work overnight shifts independently and reliably.

Qualifications

• Previous night audit or hotel front desk experience strongly preferred.
• Familiarity with Marriott systems (Opera, Fosse, or Empower) a plus.
• Associate’s degree or higher in Hospitality, Accounting, or a related field.
• Proficiency in Microsoft Office Suite.

Skills

• Attention to detail.
• Financial reconciliation skills.
• Customer service skills.
• Overnight shift work ability.

Benefits

• Medical, Dental, and Vision Insurance.
• Short-Term and Long-Term Disability.
• Term Life and AD&D Insurance.
• Voluntary Life Insurance (self, spouse, and child).
• Accident, Critical Illness, and Hospital Indemnity Insurance.
• Paid Time Off.
• Employee Assistance Program (EAP).
• 401(k) Retirement Plan.
• Employee Incentive Program.
• Hotel Stay Perks through Marriott, Hilton, and Hyatt brand programs.
• Manager in Training Program.

Pay

$15.00-$17.00 per hour, commensurate with qualifications and experience.

Schedule

This is an overnight position. Typical shift hours are 11:00 PM – 7:00 AM. Weekend and holiday availability required. Specific scheduling details will be discussed during the interview process.