Night Auditor

Job Summary

The Night Auditor plays a crucial role in shaping the guest experience. Key responsibilities include:

• Warmly and professionally welcome all guests.
• Handle confidential information with integrity.
• Answer and route calls, emails, and in-person inquiries.
• Manage cash drawer contents and transactions.
• Maintain and update accurate records using hotel systems.
• Ensure common areas are clean, neat, and orderly.
• Handle guest requests and complaints professionally.

Essential Functions and Job Responsibilities

• Engage with guests courteously and help meet their needs.
• Seek feedback and relay compliments to the team.
• Execute check-in/check-out processes accurately and efficiently.
• Manage reservations, cancellations, and room assignments.
• Ensure reservation and billing accuracy.
• Update hotel systems with relevant information.
• Manage multiple tasks simultaneously.
• Communicate effectively with housekeeping, maintenance, and other departments.
• Collaborate with team members to solve problems and prevent issues.
• Resolve guest issues promptly and tactfully, escalating complex issues as needed.

Performance Metrics

• Understanding and timely completion of essential functions and job responsibilities.
• Goal accomplishment and problem-solving through resourcefulness and knowledge application.
• Effective communication and positive relationships with colleagues.
• On-time attendance and adherence to attendance policy.
• Compliance with processes and procedures for documentation and communication.
• Guest Service Scores related to Loyalty Recognition, Overall Arrival Experience, and Overall Service.

Qualifications

• High School Diploma or GED.
• Proficiency in Microsoft Office programs.
• Availability to work morning and evening shifts.
• Availability to work weekends and holidays.

Physical Demands

• Regular standing for an entire shift or extended periods.
• Frequent walking, bending, sitting, climbing, kneeling, crouching, and talking or hearing.
• Occasional lifting and moving up to 50 pounds.

Benefits

• Vacation and Paid Time Off.
• Hotel discounts at brand properties.
• Holiday Pay for worked holidays.
• Birthday Pay: Full paid day on your birthday!
• Referral bonuses.
• Isolved Benefits: Dental Insurance, Vision Insurance, Term Life Insurance, Short-Term Disability Insurance, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, Long-Term Care with Life Insurance, Legal Services, Pet Wellness, and Travel Insurance.