Night Auditor

About the role

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. During the overnight shift, the Night Auditor assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service. The role requires proactive thinking, a focus on guest security, and maintaining a safe, clean, and friendly work environment.

Responsibilities

• Count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Review the front desk log for problems, special requests, or other pertinent information.
• Greet, register, and assign rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to the Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicate all shift information to the following shift to ensure a smooth transition.
• Work closely with all hotel departments to ensure the highest quality of customer service.
• Answer inquiries about hotel services, guest registration, and local shopping, dining, entertainment, and travel directions.
• Explain in-room and hotel features to guests.
• Complete all required shift paperwork and night audit reports daily.
• Perform other duties as assigned by management.

Benefits

• Comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• Generous 401(k) retirement match.
• Paid Holidays and Paid Time Off.
• Employee Assistance Program and Fund.