Night Auditor
Peachtree Group · Huntsville, AL · 3 mo ago
On-siteManagementFull-time
About the role
The Night Auditor is responsible for conducting all nightly audit-related duties while providing guest service at the hotel's front desk.
Responsibilities
- Balancing duties, daily paperwork, and shift reports
- Attending to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions
- Proactively thinking about guest security and creating a safe, clean, and friendly work environment
- Counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift
- Checking the front desk log for problems, special requests, etc.
- Greeting, registering, and assigning rooms to guests
- Processing guest registrations, including collecting payment
- Preparing express checkout folios
- Maintaining room status inventory
- Communicating all pertinent shift information to Front Office Manager, General Manager, and other desk staff
- Maintaining and cleaning the lobby and bathroom as needed
- Communicating all information to the following shift to ensure a smooth transition
- Working closely with all hotel departments to ensure the highest quality of customer service
- Answering inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
- Explaining in-room and hotel features
- Completing all required shift paperwork, and night audit reports daily
- Performing other duties as assigned by management
Benefits
- Comprehensive benefits package including medical, dental, vision, disability, and life insurance
- A generous 401(k) retirement match
- Paid Holidays and Paid Time Off
- Access to Employee Assistance Program and Fund