Night Auditor

Job Overview

The Night Auditor is responsible for managing front desk operations during the overnight shift while performing essential accounting and auditing functions. This role ensures the accuracy of financial transactions, balances daily revenue, and supports guest service needs during late-night hours. This position plays a key role in upholding OTH Hotels Resorts’ vision, values, and operational standards by maintaining accuracy, accountability, and a high level of guest service.

Job Responsibilities

• Manage front desk operations during the overnight shift. Check in late-arriving guests and assist with early departures as needed.
• Respond to guest inquiries, requests, and concerns in a professional and timely manner.
• Maintain a welcoming, safe, and service-oriented environment for all guests.
• Perform end-of-day accounting procedures, including balancing guest accounts and reconciling transactions.
• Audit and verify all daily financial activities, including room charges, payments, and adjustments.
• Generate, review, and distribute daily financial and operational reports.
• Ensure accuracy and completeness of all financial records and postings.
• Maintain accurate records within the property management system (PMS).
• Ensure proper documentation and data entry for all transactions and guest accounts.
• Identify and report discrepancies or irregularities in financial data.
• Monitor hotel safety and security during overnight hours.
• Follow emergency procedures and report incidents in accordance with company standards.
• Ensure compliance with company policies, brand standards, and operational procedures.
• Cook up overnight guest needs or issues.
• Prepare the hotel for the next day’s operations, ensuring a smooth transition for morning staff.
• Communicate key updates, issues, and reports to management and incoming shifts.

Job Requirements

• Education: High school diploma or equivalent required; degree in Hospitality, Accounting, or Business preferred.
• Experience: 1–3 years of experience in hotel front desk operations, accounting, or customer service required.
• Travel required: No regular travel required; may assist at nearby properties based on business needs.
• Physical requirements: Ability to stand or sit for extended periods, use a computer for prolonged durations, and perform overnight shift duties; occasional walking of the property may be required.
• Skills And Abilities: Strong attention to detail and accuracy. Solid numerical and analytical skills. Excellent customer service and communication abilities. Strong problem-solving and decision-making skills. Ability to work independently with minimal supervision. Effective time management and multitasking abilities. High level of integrity, reliability, and accountability. Proficiency with hotel systems (PMS, night audit software) and general computer skills.
• Certifications: None required; experience with hotel systems such as Opera or similar platforms preferred.