Night Auditor

About the Role

We’re more than just a team—we’re a community dedicated to making a difference every day. At Olympia Hospitality and Hyatt Place Cleveland/Westlake/Crocker Park, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. The Night Auditor maximizes revenue and creates value by providing excellent customer service, handling all guest accounts efficiently and accurately, and assisting in all phases of the guest experience such as check-in, check-out, and problem resolution.

This is a part-time, overnight shift with hours ranging from 10pm–6am or 11pm–7am, 2 days a week with flexibility to cover more days if needed.

Responsibilities

• Work with and understand financial information and data, and basic arithmetic functions.
• Cross-train in other accounting or hotel-related areas.
• Perform guest services functions (e.g., check guests in/out, take reservations, wake-up calls).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports (e.g., Daily Operating Report, Discount Programs, Tax Reports) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions to meet deadlines.
• Perform daily, weekly, monthly, and annual data processing system functions as required.
• Keep management informed of any unusual operational or financial events and/or deviations from policies or procedures.
• Respond to governmental inquiries upon receipt.

Skills & Qualifications

• Provide high-level customer service and communicate effectively with guests and team members.
• Follow instructions, learn quickly, and pay attention to detail.
• Maintain composure when working under pressure.
• Proficiency in keyboarding and computer technology (e.g., email, MS Word, Excel, and other hotel-related systems).
• Aptitude with numbers and data analysis.
• Knowledge/experience of accounting principles; prior customer service/hospitality experience is preferred.
• High school diploma and/or equivalent work experience.

Physical Demands

This job requires extended periods of walking, standing, and keying in data. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.

Benefits

• Health Coverage: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. FSA and HSA options are available.
• Secure Your Future: 401K plan with discretionary yearly match.
• Peace of Mind: Paid group term life insurance for select positions, 50% shared-cost short-term disability, and optional additional employee-paid life insurance.
• Time for You: Robust PTO plan, 7 paid holidays, and earned wage access program for quick paycheck access.
• Additional Support: Employee Assistance Program (EAP), sober support network, and a recovery-friendly workplace.
• Perks: Exclusive hotel travel discounts. Additional benefits may be available based on property-specific locations.