Night Auditor

About the role

Night Auditor covers the overnight shift and closes all reporting functions for the day. This person serves as the main point of contact for guests during the overnight hours to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Management Company of Mainsail Lodging & Development.

Responsibilities

• Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
• Produce accurate and timely reports and correctly handle all cash transactions
• Provide relief support to hotel PBX operator during shift
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers
• Reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
• Balance and audit room revenue, food and beverage revenue, cashiers’ reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenues
• Complete and transmit daily management and accounting reports and supporting documents
• Perform all Guest Service Representative functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of messages
• Accurately cash handle
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS

Requirements

• High School diploma or higher
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

Qualifications

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 40 lbs
• Corrected vision to normal range
• Able to communicate clearly
• Able to work long hours as needed
• Able to make sound judgments quickly
• Able to work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Able to manage differing personalities within the office, the hotel and the community
• Able to maintain the highest degree of confidentiality
• Able to work effectively in stressful, high pressure situations
• Able to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Skills

• Customer service skills
• Communication skills
• Technology proficiency (e.g. tablets, iPads)

Benefits

• Full-time Associate Benefits: Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
• Part-time Associate Benefits: All above-listed benefits except for Medical Insurance and Holiday Pay

Pay

TBD

Schedule

TBD