Night Auditor

Responsibilities

• Use PMS to review property occupancy levels.
• The sole representative for the company during overnight shifts, take full responsibility of the security of premises and act as property leader in case of emergency.
• Act promptly to notify emergency services and upper management if an issue arises.
• Conduct property walk-throughs and inspect all public spaces to ensure safety, cleanliness, and security.
• Problem solve to correct small maintenance and housekeeping inquiries, such as assisting with TVs, heat and air conditioning, replacing of remote batteries, delivering additional linens, etc.
• Communicate a thorough report of overnight happenings to daytime team members.
• Provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel.
• Adhere to all provided KRC service scripts when addressing guests in person or over the phone.
• Greet and welcome all guests in a professional and hospitable manner. Interact with guests in a respectful, cheerful, and polite manner. Engage to ensure we are meeting all guests’ needs.
• Build welcome packets and issue keys as assigned.
• Direct guests as they arrive onto property accordingly.
• Check in guests upon arrival and securely provide them with a room key.
• Communicate all necessary property and area information for them to have a successful stay.
• Verify guests' identification upon check in and as needed upon room key requests.
• Verify guest payment method at check in and check out. Complete the necessary authorization upon check in, and final processing of payment upon check out.
• Have full knowledge of all parking options on property.
• Inform guests of all events taking place on property.
• Assist guests in getting luggage to their rooms. Work closely with drivers and front desk agents to maximize guest experience.
• Be fully knowledgeable of guest charges and fees and be able to explain fees and charges to guests.
• Monitor guest accounts and post necessary charges as they occur.
• Monitor guest room charges posted by the restaurant and through group events.
• Review accounts and charges with guests during the checkout process. Print a final folio/invoice for guests review prior to collecting final payment and answer any billing questions.
• Monitor and assign rooms in guest services system as reservations come in. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Work closely with centralized reservations team to align on room deposits, specialty reservations, VIPs, and groups.
• Interdepartmental communication via email and Microsoft teams.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Work closely with concierge when appropriate and necessary.
• Maintain the lobby, sitting areas, and front desk area, ensuring beverage and snack stations are replenished and clean.
• Fix any uncleanliness, waste, newspapers/brochures, etc.
• Set up signage for events and prepare areas for programming or activities functions.
• Assist Guest Service Manager with inventory of breakfast/housekeeping dry good, ordering, and placing away orders.
• Handle and oversee all lost and found inquiries, following proper guidelines.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Safely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Responsible for safekeeping and issuance of managerial keys.
• Responsible for safety and handling of department banks and any cash drawers.
• Count bank /with witness upon shift turnover. Ensure cash and any bank keys remain secure for duration of shift.
• Post and drop/deposit all incoming revenue per shift.
• Attend departmental meetings and training sessions as required.
• Assist in training new staff as requested.
• Review amenity orders for incoming arrivals. Make amenity deliveries to guest rooms as required.
• Set up continental-style breakfasts and breakfast delivery service for guests.

Qualifications

• Demonstrated ability to communicate effectively with guests and colleagues.
• Strong problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Knowledge of hotel operations and procedures.
• Proficiency in Microsoft Office and PMS systems.
• Excellent interpersonal and customer service skills.
• Ability to handle multiple tasks and prioritize effectively.
• Basic computer skills, including keyboarding and data entry.
• Ability to work flexible hours, including evenings and weekends.
• Valid driver's license and reliable transportation.