Night Auditor

Primary Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house.
• Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean.
• Explain and provide any promotional items to each guest checking in.
• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests.
• Documents any new commercial customer checking in so that a new account can possibly be opened.
• Inquires why rooms are blocked and asks maintenance to fix problem to unblock.
• Ensures rollaway beds and cribs are where they are shown on computer.
• Responds promptly to any guest inquiries or complaints.
• Offers alternate solution if guest demand cannot be met.
• Covers other areas of hotel as needed.
• Documents any guest accidents by completing the accident report form.
• Completes the maintenance log whenever a complaint is reported.
• Maintains all areas of the front desk; clean and organized.
• Takes the initiative to greet guests in a friendly and warm manner.

Requirements

• A high school diploma/GED.
• Previous experience in hospitality preferred.
• Customer service experience required.
• Experience handling cash, credit card procedures, and use math concepts.
• Attention to detail and organized.
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Qualifications

None specified.

Skills

Not specified.

Benefits

Kana Hotel Group is proud to offer the following benefits:

• Medical
• Vision
• Dental
• 401K
• Immediate Pay - earned wage access!
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance

Pay

N/A

Schedule

N/A