Night Auditor

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and guest value. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return, you will be given opportunities to grow and advance in your career.

Benefits

• Medical, Vision, and Dental insurance
• 401K retirement plan
• Immediate Pay – earned wage access
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long-term and short-term disability insurance
• Life insurance

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers to ensure they are not already in house
• Ensure that rooms (day use) are listed in the computer as dirty so housekeeping can clean them
• Explain and provide any promotional items to each guest checking in
• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests
• Document any new commercial customer checking in so that a new account can possibly be opened
• Inquire why rooms are blocked and ask maintenance to fix problems to unblock them
• Ensure rollaway beds and cribs are where they are shown on the computer
• Respond promptly to any guest inquiries or complaints
• Offer alternate solutions if guest demands cannot be met
• Cover other areas of the hotel as needed
• Document any guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk; keep it clean and organized
• Take the initiative to greet guests in a friendly and warm manner
• Other duties as assigned

Requirements

• High School diploma or GED required
• Previous experience in hospitality preferred
• Customer service experience required
• Experience handling cash, credit card procedures, and using math concepts
• Attention to detail and strong organizational skills

Skills

• Knowledge of hotel layout, amenities, and procedures
• Familiarity with local geographic area, businesses, services, major highways, streets, and community events