Night Auditor

Essential Duties And Responsibilities

• Check in and check out guests with a focus on accuracy and customer service.
• Post charges and payments to guest accounts, ensuring all transactions are accurate.
• Reconcile guest service agents’ paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
• Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
• Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly.
• Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
• Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
• Maintain the front desk logbook to enhance communication between shifts and management.
• Practice written safety standards and rules at all times to ensure a secure and safe work environment.

Qualifications

• At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred.
• Ability to communicate clearly and effectively with guests, customers, supervisors, and fellow employees.
• Ability to calculate amounts and apply basic addition, subtraction, and multiplication.
• Ability to analyze routine data and make appropriate judgments regarding the check-in/check-out processes.
• Flexibility with scheduling to accommodate business needs.