Night Auditor

Essential Duties And Responsibilities

• Serve as the primary point of contact for guests during overnight hours, delivering service with warmth, professionalism, and poise.
• Execute nightly audit procedures, including reconciling daily transactions, balancing accounts, and preparing key reports for hotel leadership.
• Process guest arrivals, departures, and reservation modifications with accuracy and a high degree of personalization.
• Resolve guest issues and special requests independently and effectively, ensuring satisfaction and timely follow-up.
• Monitor property security and ensure guest safety by conducting scheduled property walks and responding to emergencies in alignment with hotel protocols.
• Manage the overnight operation of the front desk, including verifying cash drawers, posting charges, and preparing folios.
• Communicate notable incidents, guest feedback, and operational challenges through detailed handover reports to day shift managers.
• Act as a liaison between housekeeping, security, engineering, and management when necessary to ensure smooth operations.
• Maintain cleanliness and orderliness of the front desk and lobby areas, creating a welcoming environment even during quiet hours.
• Support front office and accounting teams with data entry, system backups, and special projects as needed.
• Demonstrate comprehensive knowledge of all hotel services, local attractions, and emergency procedures.
• Remain composed in high-pressure situations while ensuring guests feel safe, heard, and valued.
• Perform wake-up calls, coordinate late check-outs and early arrivals with appropriate departments.
• Execute nightly backup of computer systems and secure sensitive financial data in accordance with company policies.
• Occasionally assist with light concierge duties or guest amenities based on requests.

Qualifications

• Prior hotel front desk or accounting experience preferred; luxury or boutique environment a plus.
• Demonstrated ability to work independently with minimal supervision.
• Strong organizational skills, attention to detail, and comfort with numbers.
• Excellent verbal and written communication skills.
• Proficiency in hotel property management systems (OnQ preferred, but not required).
• Comfortable handling confidential information with discretion and integrity.
• Must possess a high level of emotional intelligence and guest empathy.
• Basic understanding of accounting principles and nightly audit routines.
• Availability to work overnight shifts, weekends, and holidays as required.
• Must be able to stand for extended periods and lift up to 10 lbs as needed.