Night Auditor

Duties & Functions

• Audit, post and balance daily cashiers work for outlets including, but not limited to, Rooms and Food & Beverage.
• Ensure credit card system reconciles to daily transaction lists.
• Prepare daily revenue report data by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
• Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

Greet, Check-in and Checkout Guests

• Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
• Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment, and hours of operation in a timely manner.
• Solves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
• Build rapport with rewards members, and distinguished visitors; escort guests to rooms, make welfare calls, and encourage feedback throughout their stay.

Room Reservations

• Identify, solicit, and sign up potential reward members (if applicable).
• Maintain and market promotions and guest programs.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

Other Duties

• Follow all cash handling and credit policies.
• Use proper two-way radio and phone etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain a clean work area.
• Fill in and support coworkers and team as needed to ensure efficient operation.
• Have knowledge of emergency procedures and assist when needed.
• Perform duties, special assignments and projects as requested by management.

QUALIFICATION STANDARDS

• Must be local to Key West or within driving distance to the resort – we do not offer employee housing.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to attend to guests, associates and management in an attentive, friendly, courteous and service-oriented manner which requires strong customer service as well as written and oral communication skills.
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.

COMPENSATION & BENEFITS

• Full-time employees are eligible for company benefits including PTO, medical, vision, and dental insurance, and 401K with employer match.