Night Auditor

Job Overview

As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out, and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities, and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

Responsibilities

• Fill in for the Gallery Host Stand, the Guest Kitchen, and the e-room
• Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
• Prepare for group check-ins, check-outs, and VIP arrivals
• Greet, register, and assign rooms to guests
• Answer the phone in a prompt, efficient, and friendly manner
• Be responsible for the complete guest experience, including responding quickly to guest requests or complaints in a friendly manner and appropriate action is taken
• Follow up to ensure guest satisfaction
• Use creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction
• Complete daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges, and check-outs
• Provide a professional image at all times through appearance and dress

Requirements

• One year of hotel, customer service, and/or sales experience
• Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, and proficient computer skills to include Word, Excel, Adobe, and guest and employee centric management practices
• Be incredibly friendly, customer centric, love to smile, and have knowledge of the local area
• Have good computer skills and brand POS experience

Qualifications

• Exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, and proficient computer skills to include Word, Excel, Adobe, and guest and employee centric management practices
• Have one year of hotel, customer service, and/or sales experience
• Be incredibly friendly, customer centric, love to smile, and have knowledge of the local area
• Have good computer skills and brand POS experience

Skills

• Excellent oral and written communication skills
• Proficient computer skills to include Word, Excel, Adobe
• Guest and employee centric management practices
• Good computer skills and brand POS experience

Benefits

• Medical, Dental, and Vision Coverage
• 401K retirement plan
• Short and Long-Term Disability Income
• Term Life and AD&D Insurance
• Vacation PTO & Holiday/Sick PTO
• Employee Assistance Program